Store Refuses to Refund Purchase by Senior with Alzheimers
SHIRIN DIAMOND STORE IN ALMEDA MALL REFUSES TO REFUND $1000 RING PURCHASED BY SENIOR WITH ALZHEIMER'S.
There are those situations in life when common human decency and kindness should trump all lust for money.
Such was not the case with Mike Ukani, owner of the Shirin Diamond Center in Almeda Mall, Houston, Texas.
Below is the true story as it unfolded, complete with Mr. Ukani’s unbelievably callous disregard for someone with Alzheimer's disease and the pressures it places on a family.
Here in America Mr. Ukani, we try with all our hearts to honor God and live by the golden rule, “Do unto others as you would have them do unto you.” We pray mercy on you and that neither you nor your family would ever find yourselves in the place you have put our family.
Email sent to Shirin Diamond Center-Almeda Mall, Houston, Texas
May 12, 2016
Dear Mr. Ukani:
Our father, Joe Canniff, has Alzheimer’s disease which was diagnosed by neurologist Dr Eugene Lai at Methodist Hospital here in Houston. On Saturday, May 7, 2016, Joe purchased a $1000 diamond ring for his wife Ruth, our mom, from your Almeda store for Mother’s Day.
Joe had already purchased Ruth a gift for Mother’s Day the day before but due to short-term memory loss, had completely forgotten about his previous purchase. He went to your jewelry store without Ruth’s knowledge. Had he been in his right mind, he would have never spent that amount of money without consulting with his wife. After he returned home and presented Ruth with the ring, Ruth reminded Joe of his previous purchase. Less than an hour later, they went back to the store to return the ring. An exchange was out of the question since they live on fixed incomes and need the refund.
Though the receipt states “No Refunds”, Ruth appealed to the clerk and tried to contact management to explain the extenuating circumstances thinking that surely an exception could be made to the no refund policy. She even noticed that the online website allows for returns with a full money-back guarantee. So far she has received no relief from management.
So as their children, we are stepping in for Joe and Ruth. We are appalled that a retail store that depends upon customer satisfaction and reputation would take advantage of a disabled elderly man and turn a deaf ear to his pleading wife. If necessary, we will contact the BBB, social networks such as facebook and twitter, getting a petition signed, picketing the store, taking out a negative ad in the newspaper, and filing in small claims court. Though we do not want to cause our parents embarrassment, if necessary, we will also consider contacting the local news stations in order to expose immoral and unethical business practices.
Please contact us to resolve this matter. The customer number is 21063 and the sales receipt number is 1207257.
Anita and Dave Rogers
Sharon and Cliff Meyer
Steve and Dana Canniff
Response from Shirin Diamond Center
On Thursday, May 12, 2016 6:43 PM, Finance Application <email@example.com> wrote:
Hello Mrs. Meyer & Mrs. Rogers,
We have received your request for a refund on an item purchased on 5/7/2016. As per our return policy, we will not be able to issue a refund but you are welcome to exchange it within 7 days of the purchase date. We apologize for any inconvenience.
Shirin Diamond Center
Family reply —On Friday, May 13, 2016 8:47 AM
Thank you for the courtesy of a reply. However, your response is not acceptable to us. As explained in our original email, our dad was not in his right mind when he made the purchase and you are choosing to take advantage of his disability. It has nothing to do with policy. Policy just means agreed-upon guidelines. Policy can be amended, set aside, revised, etc. It happens in government and business all the time. And this is more than inconvenience. This is injustice.
Over time, our protests will cost you far more than $1000. Truly, we have no desire to bad-mouth your business. We know first-hand the courage and discipline it takes to run a business! But our first priority is to our parents. They have been treated unfairly. And who else has suffered? So we will begin a course of action to make other buyers beware.